Roche: Preparing for the Future of Pharma Case Study
Roche: Preparing for the Future of Pharma
How Roche worked with Headspring to change mindsets, enhance leadership skills and capabilities to get ready for the future of global informatics.
The Challenge
How Meliá moved from uncertainty to future planning
2020 was a dramatic year for hospitality. Businesses across the sector had to be agile and innovative to stay afloat.
Being informed about the situation and staying objective whilst having the ability to anticipate post-crisis scenarios have been crucial to navigate through the crisis.
Meliá Hotels International, a global chain with 374 hotels in 40 countries, reached out to Headspring to find a program that could better prepare their management for how to lead through uncertain times, and ultimately, prepare them for the future of hospitality.
The Solution
Emphasis on customisation
As customisation was key for Meliá Hotels International, Headspring developed Stay Safe with Meliá, a program focusing on three different leadership audiences: HR, Hotel Management and Guest Experience, each with a different program stream featuring tailored content.
“Customisation is one of the aspects we consider most important nowadays. It is not “one size fits all” for our executives. Each group of leaders has its own needs given their unique profiles, professional circumstances, and the different challenges they might face”, says Luisa Espinar Vila, Employee Experience Director.
Target Audiences
Three Learning Streams
“Our top priority, with the different training and development programmes we undertake, is to cover those needs. The Stay Safe with Meliá training program was targeted to three different audiences and its contents and methodologies were customised to each group”, adds Luisa Espinar Vila.
Human Resources Teams
HR teams explored topics such as influence, managing conflicts and difficult conversions, as well as self-transformation.
Hotel Management Teams
Hotel directors and managers explored important topics such as Leadership, Wellbeing & Resilience, and Critical Thinking.
Guest Experience Teams
Guest experience teams explored topics such as influence, managing conflicts and guest experience in critical times.
HEADSPRING’S METHODS AND EXPERTISE COMBINED WITH THE MAGNIFICENT FACULTY WERE THE MAIN REASON FOR CHOOSING THEM. Luisa Espinar Vila, Employee Experience Director at Meliá Hotels International
A Global Bilingual Program
The program started with a kick-off session led by André P. Gerondeau, the COO of Meliá Hotels International, and Tom Robbins, Travel Editor at the Financial Times. Each program stream had multiple groups of 35-40 participants per group. Each session was also delivered in two languages (English Spanish) and in three different times zones (Asia, Europe, Americas).
Asia
Europe
Americas
The Impact
A New Mindset
Participants across the different streams remarked that the program re-shaped their thinking on how to tackle challenges of a post-COVID world.
Thanks to the program, a high percentage of Melia’s collaborators say they have more and better tools to face the current situation with greater stability, resilience, listening skills, etc., all of which are key skills for facing an unprecedented situation where uncertainty is an aspect we must live with on a daily basis.
“The delivery of the program exceeded expectations. The quality of the Headspring faculty, the content which has been adapted to the current situation, the tools provided, and the closeness demonstrated by all the trainers, despite the fact that the program was 100% online, were all highly valued aspects”, concludes Luisa Espinar Vila.
Our Philosophy
What Makes it Unique
Delivering deep and current insights into real business-relevant topics, we will help your team stay abreast of technological, political or economic trends as they happen.
Fully Online. Live or On-Demand
A high-impact leadership program created to meet the demands of the world we live in. Fully online.
World-Class Journalists & Professors
Learn from some of the world's most influential and well-connected Financial Times journalists.
52,070 digital learners and counting
We design and deliver transformative learning solutions to some of the world's largest businesses.
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Next Steps
How we will work with you
Co-creation is one of the key principles of the Headspring approach. We don’t assume we have the answers – instead, we work with our clients to create and deliver a solution that meets its main goals and objectives. As part of this process, the next steps will include:
Connect
The first step is to connect with our corporate partnerships team. We will diagnose your needs and set a clear goal for your program.
Co-design
The second and most important step is to design a program that meets you business objectives and strategy in the short and long terms.
Bring to life
The third step is when we bring your program to life. Our team will be ready to ensure the plan is followed through and that objectives are met.
Measure impact
After the program, we will continue working with you to help you measure the results and the impact in your business.